Last update: November 19, 2023.

This Refund Policy outlines our guidelines regarding refunds for our digital marketing services. Please read this policy carefully to understand your rights and responsibilities when requesting a refund. By using our services, you agree to comply with the terms described in this policy.

1. Refund Eligibility

1.1. Digital Marketing Services: Our refund policy applies specifically to digital marketing services, including but not limited to marketing strategy development, data analysis, and campaign optimization.

1.2. Service Agreements: To be eligible for a refund, you must have entered into a service agreement or contract with NewDay Mail that outlines the specific terms, deliverables and fees associated with the services provided.

2. Refund requests

2.1. Valid reasons for refund: You can request a refund in the following circumstances:

1. Non-delivery: If NewDay Mail fails to deliver the agreed services as specified in the service agreement.
2. Defective or Substandard Services: If the services provided by NewDay Mail are defective, substandard or do not meet the quality standards outlined in the service agreement.

2.2. Refund Request Procedure: To initiate a refund request, you must:

1. Contact NewDay Mail within the period specified in your service agreement.
2. Provide a detailed explanation of the problem and why you think a refund is warranted.
3. Provide any supporting documentation or evidence to substantiate your claim, such as examples of poor work or records of communication.
4. You allow NewDay Mail a reasonable opportunity to investigate and rectify the problem before processing a refund.

3. Refund process

3.1. Evaluation: Upon receipt of your refund request, NewDay Mail will evaluate the request, review the applicable service agreement and evaluate the evidence provided to determine its validity.

3.2. Resolution: If the refund request is considered valid, NewDay Mail will proceed with the refund as follows:

1. Refund Amount: The refund amount will be determined based on the terms outlined in the service agreement and the specific circumstances of the case. Refunds may be total or partial, as specified in the agreement.
2. Refund Method: Refunds will be processed using the original payment method used for the purchase. We will do our best to process refunds promptly.

3.3. Denial of Refund: If the refund request is determined to be invalid or does not meet the criteria outlined in this policy, NewDay Mail may reject the request. In such cases, we will provide you with a detailed explanation of the rejection.

4. Refund period

4.1. Processing Time: NewDay Mail aims to process refund requests as quickly as possible, generally within 15 business days of the request being approved. However, the actual time it takes for your refund to reach your account may vary depending on your payment method and financial institution.

5. Contact us

If you have any questions, concerns or need to initiate a refund request, please contact us using the following details:

NewDay Mail Address: Insurgentes Sur #605 piso 8, CP. 03810, Ciudad de México

Phone number: 1-800-663-8414

Email: info@newday-mail.com

6. Changes in refund policy

6.1. We reserve the right to modify or revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

Thank you for choosing NewDay Mail for your digital marketing needs. We are dedicated to providing you with exceptional services and handling refund requests with transparency and fairness.